Support Plan Overview

The goal of the UniVirTek Support Plan is to enable companies such as yours to move from a reactive and emergency response mode of running your IT services to a proactive mode that delivers more cost effective, proactive diagnosis, resolution and preventive maintenance. The UniVirTek Support Plan will deliver your company a high level of network stability and security in a cost effective, budgeted manner which will yield an interrupt free work environment and increased confidence in your IT platform’s reliability.

Preliminary Support Plan

The Preliminary Support Plan is essentially a one-time investment. It provides UniVirTek the correct hardware and software necessary with providing peak performance and security for your network. Software and hardware upgrades are most of the time necessary in the setup of the Preliminary Support Plan. These Preliminary Support Services will contribute greatly to lower maintenance costs and increase stability. The Preliminary Support Plan is completed within the first 60-days of commencement of the UniVirTek Support Plan.

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Monthly Support Services Overview

This support service is the key for maintaining low network maintenance costs. It involves scheduled preventive maintenance and support with a remote 24/7 monitoring of your IT systems. By using this proactive approach, network emergencies and user crises are virtually eliminated. In the mid-and long-term, our Monthly Support Services are aimed at reducing overall network management costs. UniVirTek will provide regular on-site support with our experienced technicians in addition to on-going remote support and monitoring to maintain your systems in a cost-effective manner that fits your company’s overall requirements and budget.

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